Shipping & Delivery

At SexDollGenie, we aim to provide clear, reliable, and discreet shipping for all customers. Below you’ll find detailed information about our shipping methods, delivery timelines, and policies.

Order Tracking

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Delivery Time

Ready To Ship Sex Dolls

Processing time: 1-2 days (Most orders ship the same or nextbusiness day)
Delivery Time: 3-7 business days

Custom Sex Dolls

Delivery time depends on the product type and shipping method selected.

Production time: About 1 weeks

Shipping time:

Standard Shipping: 3–4 weeks
Fast Shipping: approximately 1 week

Shipping Fee

Free Standard Shipping

We are pleased to offer free shipping under the following conditions:

All member orders qualify for free shipping, with no minimum purchase required.
Standard (non-member) orders receive free shipping on orders over $100 USD.

Shipping costs, if applicable, will be clearly displayed at checkout before payment is completed.

Fast Shipping (Option is available for custom)

For customers who need their order sooner, we offer a Fast Shipping option:

Additional cost: varies by product and destination
How to arrange: please contact our customer support team before or after placing your order to confirm availability and pricing

Fast shipping fees are calculated separately and are not included in free shipping promotions.

Discreet Packaging

Packaging: All orders are shipped in plain, unbranded packaging.
Trusted Couriers: We ship using DHL,FedEx, and UPS to ensure secure, on-time delivery.
Real Time Tracking: Track your orderfrom production to delivery directly fromyour order status page
Email Notifications: Opt in during checkout to receive live shipping updates.

No Secrets, Just Real Photos

We value transparency and honesty in everything we do. Before your order ships, we provide real factory photos of your actual doll, so you can review the details and overall quality with confidence. This step ensures you know exactly what to expect — no guesswork, no hidden details, just complete peace of mind.

More Info

Customs & Tariffs

We want your shopping experience to be smooth and worry-free, including when it comes to customs and import duties.

Delivered Duty Paid (DDP) – Most Destinations

For the majority of countries, we ship DDP, which means we handle customs clearance and pay any applicable import taxes for you. All you need to do is track your package and receive it at your door.

Duties Not Prepaid – Select Countries

For a few countries, we are unable to prepay duties or taxes. In these cases, the courier may ask you to pay import fees upon delivery. Don’t worry — we’ll still provide all necessary documentation and support to make customs as simple as possible.

Examples:

DDP (duties handled): Most EU countries, USA, and select regions
Duties not included: Canada, United Kingdom, Norway, Australia, New Zealand, South Africa, Israel, Malaysia, Iceland, and a few others

If you’re unsure which policy applies to your location, please contact our customer support team before placing your order. We’ll confirm the details so there are no surprises.

Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to:

Customs inspections
Carrier disruptions
Weather conditions
High-volume shipping periods

We appreciate your understanding in such cases and will assist with tracking and updates whenever possible.

Additional

Address Accuracy:

Please ensure your shipping address is complete and accurate at checkout. SexDollGenie is not responsible for delays or losses caused by incorrect or incomplete address information.

Clothing and accessories:

Clothing and accessories shown in sex doll product photos are not always included. You can see on the offers pages if they're included that month.