Finger & Toe Nails – The nails on the dolls can often become loose during shipping as a light amount of nail glue is used to ensure they can be removed by the user, painted and reattached should you so wish. If they are loose simply remove them at re-apply with the nail glue.
Eyelashes – when shipping the doll, we pack them with a protective eye mask to protect the delicate eye area of the face. If the lashes do become loose, simply use TPE safe eyelash and nail glue to reattach them.
Makeup Differences – every single doll that is made has been custom created just for you. We take extreme care to match the doll's makeup to the photos on the website. However, due to the custom work done on each individual doll, every doll will be unique and differ slightly. Should there be a substantial difference, we will spot it in quality control before the doll reaches you.
Used Dolls – as above, any dolls which have been used will not be eligible under the Genie Guarantee.
User Damage – If any damage is deemed to be suspicious and user-generated, it will not be covered. This covers damages due to hyperextending of limbs, damaged skeleton, keeping the doll sitting for too long, deep tears, etc. We reserve the right in this instance to no longer honor the guarantee.